Last updated: 1st Dec. 2023

Please read these Terms and Conditions (“Terms”) carefully before using the website https://mytrekmaster.com (the “Service”) operated by Trek Master (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

1. As per the directive given by the Government of India, all Indian/Foreign Nationals are required to provide proper proof of identification upon check-in. valid identification documents are Passport and visa together, Voter Id card, Current driver’s License, and Aadhar Card. All the documents must include a photograph. Hotels/camps or any kind of accommodation can deny a stay if valid id proof is not provided. The company is not responsible for any ID proof-related issues.
2. Generally, hotel check-in time is 14:00 hrs and checkout time is 11:00 hrs. Confirm early check-in or late checkout will be chargeable if not mentioned in the details. Kindly contact the hotel directly if you want complimentary early check-in or late check-out.
3. If meals are included in the package, they will be served on a set menu basis in a buffet menu / fixed / meal credit. Any items that are not in their Buffet / Fixed menu will be charged extra at the time of consumption. Hotels decide the menu and options of items for the menu. Some hotels have a Meal credit policy instead of a Buffet or Fixed Menu during low occupancy in the hotel. This meal credit amount is decided by hotel management. If the bill goes above the given meal credit amount then the extra amount should be paid directly at the respective hotel. Room service for the food or packing is charged extra at many hotels.
4. Normally for extra beds in double sharing rooms, many hotels have rollaway beds while the rest of the hotels provide extra mattresses only. If you are not comfortable with the rollaway beds/mattress system instead of the proper bed let us know in advance at the time of inquiry.
5. Unless mentioned specific room at the time of booking. By default base, category rooms are booked. If you want rooms with a view or balcony only kindly mention it at the time of inquiry.
6. In the hill area many hotels do not have TV, AC, Intercom, Wifi, 24*7 Power Back Up, or lift. Kindly check if you are interested in hotels with the above facilities only let us know at the time of inquiry. Room heaters may be charged extra at hotels. Lift is mostly not available so if any issue with stairs let us know in advance. Many hill station hotels don’t have AC but are just a fan even in 4-star hotels, kindly check before confirmation.
7. If you book more than one room it may be possible that not all rooms are in the same area or same floor or exactly the same even in the same category or at the same price. Sometimes people travel in groups so room allocation will be as per hotel management. Room selection before the check is sometimes not possible. Hotels can’t give all clients the best rooms. Kindly cooperate for the same at the time of check-in.
8. No refund for short stays or unveiled facilities.
9. AC will not work in all hill areas or stopped/parked vehicles. (Uphill downhill or flat hill road, ac will not work in any roads on hills). In Uttarakhand, only Dehradun, Corbett, Haridwar, and Rishikesh are nonhill areas. All other areas are mountains and on all mountain roads from ac will not work in the car. Extra charges will be applied if full ac car is required. Tourist vehicle AC often feels less cool than private cars, especially in summer.
10. We reserve the right to give you a similar car if the car you booked is unavailable. Due to any reason if vehicle breakdown due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems which will not take much time vehicle will be repaired. Kindly cooperate.
11. In case you want multiple visits to some particular place kindly mention it in advance because some places are having very high charges for parking. We generally include parking one place one time.
12. Tour pick up and drop point will be one only (If multiple airport/train pickups please mention email conversation before booking) Tour destination/route cannot change without prior notice (Amended route and tour Destination rates may be changed).
13. If package pick up drop is from Delhi / Dehradun local sightseeing/usage is not included in any program unless we have mentioned it in the itinerary. Due to the large area of these cities, extra charges may be applied for extra sightseeing. Kindly check with clients if they want to include it if drop is late night or early morning pick up.
14. In some hill areas roads driving after sunset and music are not allowed due to the risk of life. Kindly cooperate for the same.
15. The rates are subject to change, depending on the sudden inflation of diesel/Petrol prices in India or very high inflation due to the economic crisis. If fuel prices increase more than 5% compared to rates at the time of booking we might have to give revised cost.
    Sometimes vehicle parking areas little far from the sightseeing spots. Guests need to reach the parking at their own cost. At many of the tourist destinations/hill stations – some of the roads/shopping markets/mall roads have “NO ENTRY” for all / some bigger tourist vehicles depending on the destination along with time restrictions. In this kind of situation, guests have to manage another available mode of transport with an additional cost and on a direct payment basis, this cost is not included in the ideal package inclusion. The driver will not drive in No-entry zones and should not be forced to drive on narrow streets or roads which can create a traffic jam. The normal working hours of the driver is 10 hrs in case you want services more than 10 hours in a day kindly inform us in advance.
16. The car booked for the tour is as per the program. Car is not on a disposable basis unless we have informed you in advance at the time of booking. We do not give cars based on the km limit where guests can travel as per their choice of 200-300 km per for unlimited hours per day. Sightseeing will be as per the program and extra sightseeing not on the route sometimes costs extra. During the peak season, car/taxi rates are much higher than in the off-season.
17. Vehicles will be permitted to use sightseeing points on the route and inside the city limits or which is mentioned in the itinerary. All nearby sightseeing points should be covered together. However, in case of sometime issues with some particular place, we can adjust. For additional sightseeing, off-route sightseeing, sightseeing not inside the city limits, or substitute sightseeing kindly contact the company. A refund is not possible if any particular sightseeing point is not covered. In case you want some excursions kindly inform the company in advance or discuss these things with the company rather than the driver.
18. In Mussoorie Nainital, many hotels are not accessible by car if they are at Mall Road. On Mall Road our cars will not drive at these places. In Mussoorie, bigger cars will be difficult to drive in areas like Lal TIbba where most drivers will not drive. In Nainital car will not go to Zoo Road / Snow View Point. Sometimes in Nainital local car is required due to strict local rules against the outside cars. The small vehicle can be used in this case at an extra cost payable directly. In Nainital, bigger vehicles like Tempo Travellers are not able to reach most of the hotels.
19. No cancellation or any refund will be made if the situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, roadblocks, heavy snowfall, acts of terrorism or other similar causes, strikes or problems at airlines, rails, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations or due to which the customer could not reach the destination and which is beyond our control.
20. The company is not responsible for any accident/injury/death/theft of person or property during the tour.
21. All rights reserved to management to cancel service if an advance amount towards the service is received from the customer.
22. We here expressly disclaim any implied warranties imputed by the laws of any jurisdictions or country other than India. We consider ourselves and intend to the jurisdictions only of the court of Uttarakhand India.

Payment Terms Policy

• 40% of total tour cost will have to be paid at the time of booking
• Balance Amount will have to be paid 0 days before the date of booking

Governing Law

These Terms shall be governed and construed under the laws of India, without regard to its conflict of law provisions.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at contact@mytrekmaster.com